You may exchange an item for something else from Portmans, provided the conditions in our Refund & Exchange Policy have been met. Exchanges are subject to stock availability.
Purchases Made In Portmans Stores
Purchases made in a Portmans retail store (including purchases in a store for delivery to you) can be exchanged in a Portmans retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases Made Online
You can exchange an item purchased online:
1. By visiting the relevant brand’s retail store in New Zealand (ie. items bought at Peter Alexander, Just Jeans, Jay Jays, Smiggle, Portmans, Dotti and Jacqui E can only be returned to the store of the same brand);
2. By completing the below and posting it to our Online Store Returns/Exchange address:
Just Group Online Returns & Exchanges, 38 Sir Woolf Fisher Drive, Highbrook, Auckland, New Zealand 2161.
- Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
All returns & exchanges remain the responsibility of the purchaser until received by the Just Group. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.